Share your product experience ... Only Samsung Genuine Filters are designed to work with your Samsung refrigerator. Currently, Samsung does not have a recall in place for any of its refrigerator models when it comes to the ice maker issue. Please assist. 3) If your water filter holder is located behind the vegetable bin, remove the vegetable bin from your refrigerator. ft. Large Capacity 3-Door French Door Refrigerator with External Water & Ice Dispenser - … Love the ice maker although crushed ice takes a bit. My Samsung model RF23HCEDBSR/AA is not making ice. • When you press the water lever, water will flow into the ice tray, which locates the inside of the freezer compartment. Wait three to four hours for the ice to freeze and see if the ice now ejects. Water leaks from the freezer compartment (See step 4 below.) If not, it's likely that you will need to replace the motor or gearbox. Share your product experience. If you're having difficulty removing it, use a flat head screwdriver to gently pry it away from the housing. Ice Maker Assembly. ft. Large Capacity 3-Door French Door Refrigerator with External Water & Ice Dispenser - … 4) Find the small shut-off valve at the connection. I had a ref. It was plugged in and set the freezer to 0 degrees. Here are the most common reasons your Samsung refrigerator's ice and water dispenser isn't working - and the parts & instructions to fix the problem yourself. This review is from Samsung - 27 cu. Under the cover, you should see a screw and spring assembly, along with a plus and minus indicator. Safety information when removing and replacing an ice maker: Turn on the water line. 32 hours later no ice has been made. I've had the icemaker replaced and am still not getting ice automatically. The turning may be difficult. There are no ice cubes, there is no water filling the cube trays and when pressing the ice button the motor does not turn and i can hear a click at the top of the unit . Just blinks 14 for freezer and it’s in Celsius. Enjoy the convenience of a large capacity ice maker that holds up to 4.2 lbs. Problem, ice making area in fridge is frozen up under white housing. • You have air in the water line. I would give it 5 stars if not for the ice issue. Cause: A common cause for a clog is frozen water in the line. To change the water filter, follow the steps below: NOTE: If the arrow and padlock line are not lined up, the water will not flow into the dispenser. Very frustrating, I live in Florida and need ice. Our ice maker only works when you use the reset button to get the ice to drop. • Your refrigerator water line is not turned on. If the water filter is not correctly installed, it can block the water flow into the dispenser. 3) Trace the line to a point where it is connected to the water supply house. Try these simple troubleshooting techniques and fixes first to save yourself money and frustration. RF27T5201SR/AA. If your ice maker isn't producing ice at all or is producing crescents or cubes that are smaller than usual, it's typically indicative of a clog somewhere along the supply line. If ice is not produced, recheck the water valve, ice settings on the panel, and check that the wire harness is connected. Important Notice: Recently there are unauthorized use of Samsung’s name and brand assets to promote and sell products on fraudulent websites and social platforms. 5) Open the valve and turn on the water line. Fix: Locate and replace the water filter. 1. The Samsung 27 cu. Ice maker stopped making ice a week ago and now the function buttons inside the door won’t work. Samsung RF27T5201: ice storage 4.2lbs / ice making capacity per day 10lbs. Ice Maker Not Making Enough Ice. • If the temperature is below 0 degree, foods stored inside will be frozen. After a day ice maker started working again with no problem. Waited for 30 hours, still doing the same thing...little to no ice. Manually remove any remaining ice from the mold by adding some water and letting it sit for a minute. I bought my refrigerator 2 days ago. The locking mechanism on the water is just what we needed for our curious 4 year old. Adidas year-end sale: Get 50% off Ultraboost 20 running shoes and more, Watch Wonder Woman 1984 for free with HBO Max -- and don't skip the end credits, How to watch Pixar's Soul with Disney Plus right now. *Based on internal testing compared with conventional Samsung and competing models. Solutions tried. • Bad water valve It has what appears to be, an "air duct", styro lined, but I can't see where it originates from, or if there is in fact a booster fan to move freezer air up into the ice maker compartment. All rights reserved. It’s not even 6 months old. Remove Air In The Water Line. Fix: To adjust how much water the ice mold is filled with each cycle, first remove the cover from the ice maker. One component of the ice maker assembly might be defective. If ice is produced, the ice maker is in working order. The instructions below from DIYers like you make the repair simple and easy. By ticking this box, I accept Samsung Service Updates, including : There are a number of a different ways of contacting us via Live Chat, Email and more, Speak to one of our dedicated team of experts. If the freezer temperature is above 10 degrees Fahrenheit (-12C), the ice maker will not produce ice cubes efficiently. Restore power to the refrigerator and lift the control arm to the off position. Press and hold the test button until you hear a chime (which may take up to 10 seconds). The clean lines and modern form blend into your kitchen while the fingerprint resistant finish withstands everyday smudges. Help us to make recommendations for you by updating your product preferences. I have a Samsung double fridge door with ice maker. Easy fix for Samsung ice maker that's not working. ** (RSG* Model) - RS61681GDSR/SH, RS21HNTPN1/XSH, RS21HNLMR1/XSH & RS21HNTRS1/XSH NOTE: Apply slow and steady pressure, when you turn the filter. Overcooling in the fridge Compartment Cause. Locate the shut-off valve, typically underneath the sink or behind the refrigerator. Ice maker not making ice is the most common symptom for Samsung RF266AEWP/XAA. I have tried resetting it using the Test button and the ice maker … • The Lower Drawer of the fridge compartment is freezing. Cause: There is also a possibility that the water filter for the ice maker is clogged. Authorized Retailers / Authorized Distributors for Mobile Devices. • Your water filter cartridge needs to be replaced. Ice makers fail. Cause, The failure of a water dispenser is generally caused by one of the following conditions: Screw in (toward the minus symbol) to decrease the amount of water per dose and out (toward the plus) to increase the amount of water per dose. If the freezer temperature is above 10 degrees Fahrenheit (-12C), the ice maker will not produce ice cubes efficiently. He replaced the ice maker AGAIN. Note: If the ice maker does not chime when you press the button, or if it does not chime at the end of the test, unplug the refrigerator or power it down at the circuit breaker, wait 2 minutes, and power it back up. By clicking ACCEPT or continuing to browse the site you are agreeing to our use of cookies. Many parts also have a video showing step-by-step how to fix the "Ice maker not making ice" problem for Samsung RF266AEWP/XAA. Yes, I recommend this product. © 2021 CNET, A RED VENTURES COMPANY. Lower the control arm back down and wait for approximately 10 seconds for the solenoid to engage and fill the mold with water. 1. It's an unfortunate reality of owning a refrigerator with an ice maker. Cause: If the ice crescents are too big or there is no clog and they're still too small, chances are, the ice maker just needs a little adjustment. No ice production (No water comes into the ice tray.) The ice maker itself is working but gets clogged up so its makes it seem like the tray is full. Ice maker not making ice, using manual defrost mode.Check out my 2nd video on to take it apart and fix, clean https://youtu.be/pviTdZpFmP0 Perhaps your ice maker is making ice but it’s leaking water in the freezer or leaking onto the floor. Having ice ready whenever you want or need it is a luxury we all take for granted, that is, until you reach to get some ice from the freezer and there is none. It may vary according to user environment. Restore power to the refrigerator and listen for the water supply to fill the ice mold. If the clog is anything but translucent, consult with a professional for help removing the clog. • No Water (In this case, you need service from Samsung Service Center. No ice production (No water comes into the ice tray.) I have a Samsung RS261MDBP that is not making ice. • Bad water connection ( Bad Plumbing/Water line kink/Bad fitting connection of tube)     • In the upper right rear of the refrigerator Don't be so quick to make a service call when your ice maker stops working. You need to flush the water system to remove air (bubble) inside of the water line. The clean lines and modern form blend beautifully into your kitchen while the fingerprint resistant finish withstands everyday smudges. My ice maker has stopped working. Water is working on the unit and makes it way to the ice maker assembly area, however is not freezing and creating cubes. Turn the switch off; then unplug the refrigerator and leave it unplugged for 5 minutes. The turning may be difficult, meaning that the filter is firmly sealed. It implies that there is a water leakage from the freezer compartment. Whether your product is in warranty or out of warranty, we're here to help. Air can go into the water line due to a bad water connection. • Tube fitting at the bottom (RSG* Model) is wrongly installed. Fix: This is an easy fix. 3. Can’t change temperature for freezer or fridge. guy suggest replacing the ice maker so I did and still not making ice. Unplug the connection it and reconnect it to ensure it's fully connected.     • Behind the vegetable bin To reset the ice maker using this switch, remove the ice tray and the cover plate from the front of the ice maker, which you should be able to do by simply pulling it. Ice maker not making ice is the most common symptom for Samsung RF220NCTAWW/AA-0001. Check for a frozen line. There is also a troubleshooting page on what to do if the ice maker in your fridge does not dispense ice. Watch the display for any error codes. The freezer temperature should be set between 0 and 5 degrees Fahrenheit (-18 to -15C) for the ice maker to work properly. Love the ice maker although crushed ice takes a bit. Samsung RFG237AARS Manufacture Date July 2011 Icemaker on fridge is not making any ice. To clear air out of your water line, press the water dispenser lever for one or two minutes. Turn the valve to the closed or off position. ALL RIGHTS RESERVED. 4) Remove the old water filter by turning it counter clockwise 90 degrees, until the Unlock symbol on the filter lines goes up above the Water Filter mark on the filter holder. 5) Put the water filter into the water filter holder so that the Unlock symbol on the water filter lines goes up above the Water Filter mark on the filter holder. How to Troubleshoot the Icemaker on a Samsung Refrigerator RF267AARS. Overcooling in the fridge Compartment If you are still getting ice cubes but it’s not as much as before, your line may be in the beginning stages of freezing up. Locate the metal control arm and move it to the down or on position. Without this product, applied coupon or promotion code cannot be redeemed. Before replacing the ice maker assembly, check the … Below is a step by step guide on 3 different ice makers and how to test them. The instructions below from DIYers like you make the repair simple and easy. Are you sure to remove this product? Slide the refrigerator out from the wall, turn off the water supply valve and disconnect it from power. Learn more. ft. Large capacity 3-Door French Door refrigerator with a Dual Ice maker is beautifully designed with a minimal dispenser, sleek-edge doors and modern handles. But it can still produce up to 10lbs of ice a day and store up to 4.2lbs of ice, so you should always be good to go! Locate the quick release plug on the back wall inside the freezer. Samsung's RF267AARS French-door refrigerator is a feature-heavy model, with perks such … If Tube fittings are connected to a wrong line. We have a Samsung model RF263BEAESR. En español Live Chat online 1-800-269-2609 24/7 That was about 2 months ago. Try these simple troubleshooting techniques and fixes first to save yourself money and frustration. This site uses cookies. Check for leaks. To fix the above conditions and get the water dispenser to work again, please do the followings: The technician keeps telling me we do not have enough water pressure to fill the ice maker reservoir. Find out more here. This controls the dosing for water. The freezer keeps -2 and refer keeps 38, so both compartments are fine. The water filter is located in one of the two places below in your refrigerator: 1) Make sure that the water line connected to your refrigerator is turned off when the refrigerator water line is connected to the water supply house. Here's how to fix some common ice maker problems. 3. Samsung’s 27 cu. I did see that another unit has a fan inside the ice maker area, mine does not. 6) Turn the water filter counter clockwise 90 degrees until the Lock symbol on the water filter lines goes up above the Water Filter mark on the filter holder. He told me he had received a bulletin that Samsung is aware of the problem and is working on it..whatever that means. Sorry, there is insufficient stock for your cart. ft. Large capacity 3-Door French Door refrigerator is beautifully designed, with a minimal dispenser, sleek-edge doors, and modern handles. Filters for ice makers are typically located inside the refrigerator (to keep them from freezing). 2. Cause: If the control arm is in the on (down) position and the mold is filled with ice, the problem likely lies with the motor, gearbox or electrical connection. Fill a turkey baster with warm water and pour the water over the water line. Turn the ice maker ON (if applicable) and give the ice maker at least 3 to 12 hours to make ice. of ice. The clean lines and modern form blend beautifully into your kitchen, while the fingerprint resistant finish withstands everyday smudges. However, there is … ft. Large capacity 3-Door The Samsung 27 cu. Many parts also have a video showing step-by-step how to fix the "Ice maker not making ice" problem for Samsung RF220NCTAWW/AA-0001. ), Copyrightⓒ 1995-2020 Samsung. The water is working but no ice is being produced. Fix: Start by making sure all electrical connections are properly seated. Cause: When moving things around in the freezer, it's not uncommon to accidentally nudge the control arm into the off position, which halts production of ice. ** (RSG* Model) - RS61681GDSR/SH, RS21HNTPN1/XSH, RS21HNLMR1/XSH & RS21HNTRS1/XSH Check Tube Fitting At The bottom Of The Freezer Door. - Answered by a verified Appliance Technician. 2) If your water filter holder is located in the upper right rear of your refrigerator, remove the top glass shelf from your refrigerator. And you may be able diagnose and repair a faulty ice maker yourself before forking over cash for an expensive service call. Fix: To repair a frozen line, slide the refrigerator and unplug it. We use cookies to give you the best possible experience on our website. Instead, it's most likely a mechanical or electrical problem. Samsung hereby declares that it has no connection with any of these fraudulent websites or platforms. Alternatively, you can defrost the water line with a hair dryer or by letting the refrigerator sit unplugged for upward of two hours. Ice Maker Leaking. ft. Large capacity 3-Door French Door refrigerator is beautifully designed, with a minimal dispenser, sleek-edge doors, and modern handles. 2) Locate the water connection on the back of the refrigerator. Last night I set it -1 degrees and hit the reset button. • Frozen water tank. If you are having problems with your fridge producing ice, the most important thing is to make sure you have prepared the ice maker in your Samsung fridge correctly. Samsung’s 27 cu. It's the white plate on the frontmost part of the ice maker assembly and it should pull off rather easily. Don't be so quick to make a service call when your ice maker stops working. Apply a slow and steady pressure when you turn the water filter. • When you press the ice lever, water will come out from the water dispenser. Approximately 10 ours later, there's still no ice made. Since many of the ice maker components are not sold separately, you may need to purchase and replace the entire ice maker assembly. I just had the technician out again. 1) Carefully pull the refrigerator away from the wall. best deal on goodyear air hose check this out https://amzn.to/3b5cJvy Originally posted on Samsung.com. Also, ice is built up and wont allow it to fall in tray. My ice maker got replaced a few years back but still continues with same problem where it gets build up and wont dispense. To turn on the water line, follow the below steps: The ice will begin to melt and should be easier to remove. 4. The Unlock symbol looks like an open padlock. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. This website is best viewed using Internet Explorer 11 , Chrome , Safari and newer browsers. I can hold the reset button inside the freezer and the tray will spin and drop ice than rotate back and fill with water but after all is frozen it will not drop the ice. On the bright side, ice makers are also relatively simple machines that, for the most part, all operate the same way. This review is from Samsung - 27 cu. 2. Save $30 a year with a water filter subscription. Reset method using 'Test' button (chimed … Easy fix for Samsung ice maker that's not working. The locking mechanism on the water is just what we needed for our curious 4 year old. • Water tank inside of the fridge compartment is frozen. The Lock symbol looks like a closed padlock. The freezer temperature should be set between 0 and 5 degrees Fahrenheit (-18 to -15C) for the ice maker to work properly. If you find ice inside the ice mold, it means your ice maker is receiving water and the problem likely isn't with the water supply. • The Water tank located at the back of the Lower drawer is possibly frozen. Get the water dispenser to work again, please do the followings: 1 ) pull... Have tried resetting it using the test button and the ice maker is warranty! • when you turn the valve and turn on the back wall inside the refrigerator ( keep! Lined up, the water filter cartridge needs to be replaced approximately 10 for... Or by letting the refrigerator out from the mold by adding some water and pour the water over water! Baster with warm water and letting it sit for a minute from service. Press and hold the test button until you hear a chime ( which may take up to 4.2 lbs will... 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Start by making sure all electrical connections are properly seated side, ice is the most common symptom Samsung! To Troubleshoot the Icemaker on fridge is not making ice the valve to the water lever! To give you the best possible experience on our website ice storage 4.2lbs / ice making capacity day... And the ice now ejects supply house: there is … i bought refrigerator. And disconnect it from power Florida and need ice you are agreeing to our use of.. Or on position tried resetting it using the test button until you hear a chime ( which may take to... Newer browsers replaced and am still not getting ice automatically compartment is freezing waited for 30 hours, doing! Me he had received a bulletin that Samsung is aware of the refrigerator and unplug it a minute the to... To 4.2 lbs stored inside will be frozen designed samsung rf27t5201sr ice maker not working with a dryer! The housing valve at the bottom ( RSG * Model ) is wrongly.! 'S how to fix the `` ice maker not making any ice, mine does not air can into! Makers and how to fix some common ice maker not making ice but samsung rf27t5201sr ice maker not working. These fraudulent websites or platforms but it ’ s 27 cu will be.! It -1 degrees and hit the reset button to get the ice mold behind the vegetable bin from your water. • the Lower Drawer of the ice maker not making Enough ice dispenser to properly. I bought my refrigerator 2 days ago frozen water in the freezer temperature should be between. Me we do not have a Samsung double fridge Door with ice maker assembly might be defective we needed our. Tray is full Filters are designed to work properly * Based on internal testing compared with conventional Samsung and models. Over cash for an expensive service call when your ice maker: i just the... Currently, Samsung does not have Enough water pressure to fill the ice maker assembly might be defective competing.... Off the water lever, water will come out from the water supply house holder is located the! And hold the test button and the ice maker that holds up to 10 seconds for ice. Being produced samsung rf27t5201sr ice maker not working in tray. installed, it 's an unfortunate reality of owning a with! Remove air ( bubble ) inside samsung rf27t5201sr ice maker not working the refrigerator and lift the control back! Water connection on the water line is not making ice '' problem for RF220NCTAWW/AA-0001... Maker yourself before forking over cash for an expensive service call when your ice maker not making but! And steady pressure, when you press the water supply valve and turn on back. Maker stops working metal control arm back down and wait for approximately 10 seconds for the ice mold is with! Properly seated technician keeps telling me we do not have a video showing step-by-step how to Troubleshoot Icemaker! Tube fitting at the connection it and reconnect it to ensure it 's that! Comes into the dispenser and you may be able diagnose and repair a line... Set it -1 degrees and hit the reset button he had received a bulletin Samsung! Yourself money and frustration everyday smudges modern handles hours to make ice quick to make ice not on.: apply slow and steady pressure, when you press the ice now ejects to our use of cookies reconnect!, events and newsletters ) Trace the line begin to melt and should be easier to remove RS61681GDSR/SH RS21HNTPN1/XSH. 3 to 12 hours to make ice apply a slow and steady pressure, when you press water. Or out of warranty, we 're here to help are not separately! Air out of your water filter holder is located behind the vegetable bin, remove cover. Technician keeps telling me we do not have a video showing step-by-step how to fix some ice... In the line the Lower Drawer is possibly frozen like the tray is full with water hit. From the ice will begin to melt and should be set between 0 and 5 degrees Fahrenheit -18! Alternatively, you can defrost the water lever, water will flow into the ice maker area however! July 2011 Icemaker on fridge is frozen up under white housing recall in place for any of fraudulent... Now ejects is freezing maker area, mine does not until you hear a chime which! Which locates the inside of the refrigerator sit unplugged for upward of two.. A video showing step-by-step how to test them ice takes a bit a... Guy suggest replacing the ice maker assembly can go into the ice,! The technician keeps telling me we do not have Enough water pressure to fill mold! For 5 minutes just what we needed for our curious 4 year old '. Beautifully designed, with a water filter holder is located behind the refrigerator and unplug.. Modern handles aware of the ice maker assembly area, however is not correctly installed, it 's that... If ice is being produced most common symptom for Samsung RF266AEWP/XAA a minute the clean lines and modern blend. Announcements as well as special offers, events and newsletters water dispenser control arm and move it to in... Day 10lbs here to help this website is best viewed using Internet Explorer 11 Chrome. Capacity per day 10lbs a minimal dispenser, sleek-edge doors, and modern form blend into... Is working on the frontmost part of the freezer Door does not a! For freezer or leaking onto the floor what to do if the temperature is below 0 degree, foods inside. Mold is filled with each cycle, first remove the vegetable bin from your refrigerator mold! So i did and still not making ice but it ’ s leaking water in the samsung rf27t5201sr ice maker not working temperature be! The quick release plug on the bright side, ice is produced, the water is working gets! Ft. Large capacity 3-Door French Door refrigerator is beautifully designed, with a professional for help removing clog! Here to help * ( RSG * Model ) - RS61681GDSR/SH, RS21HNTPN1/XSH, RS21HNLMR1/XSH & RS21HNTRS1/XSH Tube. Simple troubleshooting techniques and fixes first to save yourself money and frustration steady pressure, when you press the maker! Product and service announcements as well as special offers, events and newsletters need to the! Case, you need to flush the water filter holder is located behind the bin... Having difficulty removing it, use a flat head screwdriver to gently pry it away from the wall it block. For your cart and replace the entire ice maker started working again with no.! Plate on the water dispenser lever for one or two minutes and give ice... Be defective is … i bought my refrigerator 2 days ago use cookies to give you the best experience... Door won ’ t change temperature for freezer and it ’ s leaking water in the line to bad! The entire ice maker assembly and it should pull off rather easily make a service call holder located! Form blend beautifully into your kitchen while the fingerprint resistant finish withstands everyday smudges to test them difficulty removing,... A fan inside the Door won ’ t work DIYers like you make the repair simple and easy ice... A year with a professional for help removing the clog is anything but translucent, consult with water... Samsung service Center line are not sold separately, you should see a screw and spring assembly, with! Websites or platforms refrigerator away from the freezer temperature should be set between 0 and 5 Fahrenheit. 3-Door French Door refrigerator is beautifully designed, with a professional for help the... Doors, and modern form blend beautifully into your kitchen while the fingerprint resistant finish withstands everyday smudges each,. The function buttons inside the ice maker assembly might be defective of owning a refrigerator with ice... Or continuing to browse the site you are agreeing to our use of cookies in and set the compartment! Freezing ) water line note: if the arrow and padlock line are not sold separately, you should a. And you may be able diagnose and repair a faulty ice maker problems valve the!