For banks to truly succeed and stay relevant, we have identified six key themes they will need to tackle and own. While retail banking offers phenomenal opportunities for growth, the challenges are equally daunting. We asked, you answered. A total of 560 completed surveys were achieved with broad C-suite level respondents from global, regional, national and community banks across 17 markets with a turnover of US$50 million plus. Yet only 11% say their organization is very prepared. In Ten Years, Will Traditional Retail Banks Still be Relevant? Future … <5N�w�^J�? With a … 61% of bankers say a customer-centric business model is “very important”. (�j-�K������m�d��%��.�����p�,��pA�|+0"�gi+�n�O��u����o�6�x6�R�|���'�2�������t��/�r���'��s��կ� o�rpo4 ����2��VO�I|��(��.�37��%� ��T�PP�\����\�ul�4�L��"�m^���*��r� �X�u�ӑ9�X�X����wK��)�Yc���+8'o$f�~�|$�0��,�W�(r�)� ���pB��� �x��=G�=�R���:Iqj,�}��)�[BF����N��j�� go�lP�t&z����Q��Eeݍ=�b�����B�]��h(��(����ӈ2��Wx~��* The drivers of the future are evolutions of the past: Some are … In part one of a four-part series on disruption in banking, we use the Theories of Disruptive Innovation to understand how the competitive dynamic between incumbents and entrants will shape the industry in the future. And the COVID-19 crisis has only accelerated consumer shifts toward digital. Explore eight key trends below that are changing the banking … Munich Office, Central Europe +49 89 9230-8724. Set preferences for tailored content suggestions across the site, Retail Banking 2020: the future of the retail banking industry. Building the Retail Bank of the Future The most viable blueprint marries digital and physical assets, through a Digical transformation, in order to catch up to customers and create new forms of value. Banks need to choose what posture they want to adopt - to lead the change, to follow fast, or to manage for the present. They need to understand what’s possible, where the latest technology innovations are, what systems can deliver them, and what should be pursued. [�{ح�Ua��]+e֭��!���/:��u����C[�ǖ#� _�E2�\lѦ�Κ*fb���55Ӗ��ҝ{2��{�?���CM�TO���Y�w����ک��9=^"�iԨ:�C7p�|�c��\IP _�ӏ�#'�����vs!��/M���Q���!�����w�,`A��C��Af���Vs+g��Z��K While most governments have continued to allow access to bank … Future of Retail Banking Technology geared toward improving retail banks' operational efficiency is positively impacting the market. Retail banks need to decide where to … 627 0 obj <>/Encrypt 618 0 R/Filter/FlateDecode/ID[<302689FF9B984942BFFADF37CA2E1B21><9F554F6098192E47929154309F7E06CB>]/Index[617 28]/Info 616 0 R/Length 68/Prev 959264/Root 619 0 R/Size 645/Type/XRef/W[1 2 1]>>stream endstream endobj 622 0 obj <>stream All rights reserved. h�bbd``b`~$߀�@�� H�8 v avHԘ ��@�3�����'����H%����� ' The future of US retail-banking distribution By Albert Bollard, Neel Doshi, and Marukel Nunez Maxwell The more that customers use digital-banking channels, the more they actually use branches and call … 02, 2019 Banks, Business Process Management, Customer Experience, Omni-Channel Financial services and customer-focused banking are experiencing a retail … Price New from Used from Hardcover "Please retry" … 10 PwC Retail Banking 2020 Nation-states are seeking to better control their financial systems and the institutions within their borders, as they learn that a global banking system becomes local in a crisis. Powerful forces are reshaping the banking industry, creating an imperative for change. endstream endobj 618 0 obj <>>>/EncryptMetadata false/Filter/Standard/Length 128/O(�q� 1,�[Xx"�`r�¸e��Ńۜ�)/P -1324/R 4/StmF/StdCF/StrF/StdCF/U(� �mƥ�u�bY"� )/V 4>> endobj 619 0 obj > endobj 620 0 obj <>/MediaBox[0 0 646.38 892.98]/Parent 615 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 621 0 obj <>stream endstream endobj startxref The Future of Retail Banking Apr. Only 17% are “very prepared” for it. However, each of them is important, and success will come from a balanced execution across these priorities – and a balance of tactical initiatives and longer-term programs, all coming together as an integrated whole. %%EOF “Digital banking makes life … o�g��K*Tad����.�W&CQ`�w7R�Nt'��%������l�����MY�j(���H5�q��|��%�5�S��*R��'/P(�, ��A����?D�%L!���bM���Y���6Nb�K���J)�;pxrhӵ+`!�W�0�����%�����NPh,����.|��޴ՕH���ҿY8�l�EO�Z�lt���)�;���������_H>�5��������,��VE�2�י�*�U����p�Ԕ���|��5�%)Nl��H;�/>~��g���WHўy��[WSf�XY ��b6$#��IV�W�y7�#�W��^�P��1�8S�7��X��q�lb.wo��� �� ;12�UŐ������:U9�%�L� �G�/��A�֩{u[We����3��k�d�W���v�HA4Ƣ��~����O�����A��ȃ����jY�9��oZ,�2�xJ]Gp�%⠈lu`�i?qPڑ��{;�����w�#�i>F� � h�"��ƁE����p����� ������ US & EMEA Banking and Capital Markets Advisory Leader. Powerful forces are reshaping the banking industry, creating an imperative for change. 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