DSL 1 2 RESET ETH1 ETH2 ETH3 ETH4 PWR NBN CONNECTION BOX OPTUS WIFI MODEM 1 2 Locate the WiFi settings on your computer or other device. Explore our huge range of internet products and plans. Please help. Strange.... whenever there is a hardwire connection problem, the WIFI keeps going. Hi, i have just received the Home Wireless Broadband Package (Huawei B818-263) today and have set up the wifi side and is working well. They should replace your modem if there is a fault with it. Give us a shout if Cancellation fee There is no cancellation fee for this plan. A modem is the device that sits at the heart of your home internet connection, acting as a gateway between your internet-capable devices and the internet itself. Initial Internet access using wired Desktop or Laptop is working. Can you connect to the Internet via a LAN cable connected to a PC or is it just not connecting when you use Wi-Fi? But for some reason when the Orbi is connected to the modem/router I can still get a strong wifi signal out to the tiny house & surroundings outside the main house but then "no internet connection" pops up on my device. Optus Australia Apn settings – Step by Step Setting. Reboots ocassionally fix this. Usually, you can connect to the internet from within the modem application (Optus Mobile Broadband) as soon as it has been installed on your computer. Free Shipping included. Ten minutes after the call, the connection sorted itself out. Symptoms: Connect a device to Wireless network; Resolution: From my neighbor's raving about Optus, I thought we were going to get SERVICE. With no installation or phone line needed, get quick and fast internet without the hassle today. My income generating requires three devices connected. In this article we will give you all the information need to properly setup the APN Settings for Optus Australia. Would a power outage cause that issue? These will vary depending on the gadget you’re connecting to. You can also have a quick look at the ADSL cable to see if it’s broken or twisted. Solved: Go to Solution. You can test your internet speed in the My Optus app or using a third party test such as this online speed test. 4G connections are limited to 12Mbps down and 1Mbps up, and the modem cost is prorated at $7 per month over 36 months. maybe it was divine intervention. I know just enough to connect the bits and bobs where they're supposed to go (yay for how to booklets) but unfortunately not enough to figure out why the Internet light stays orange (not connected). Enjoy 4G Home Internet on the Optus network. The first step is to check whether your current speeds are slower than the expected speeds for your internet type. Hey @AmyParker87 it'd definitely be worth having a chat with Tech Support when you get a chance and they can check if the modem has burnt out or not. Hi - do you have ADSL or NBN FTTN and can you make and receive telephone calls when you have no Internet? nbn (National Broadband Network) is rolling out across Australia. Find out how you can get connected to nbn with Optus Home Internet services. Third, The router has started limiting its hardwire connections to just one device. Optus 4G Home Internet delivers high speed 4G internet on a range of value-packed plans. It may assist you with Optus if you have information from the Command Line Console screens using [ifconfig (if Apple)] or [ipconfig/all(if Windows)] to confirm the wireless device has an IP address, is using the Modem as the DNS Gateway for connection to the Internet and also in the same screen, [ping google.com] for any connection information. Actually that’s basically why I asked the above question as I got confused.Commonly, for most Optus home internet users, they only need one of the two devices for their NBN connection. Modem Lights ON But No Internet – HELP [STEPS TO RESOLVE] Posted at 20/06/2016 12:01pm It’s always an unexpected situation when your modem lights are on but you cannot make a fricking connection to the internet, seriously the most painful situation you’re in right now. I don’t use a computer it’s the tv.. fetch box works for tv channels but won’t stream due to no internet.. Optus has a wait time of 2.5 hours on phone. Optus Apn settings – Step by Step Setting. Connect one end of the cable to the yellow Ethernet Port on your shiny new modem and the other to the back of your computer. Sometimes dsl light isn’t on or flashing either, I have nbn and had trouble with the wall socket and cable when installed so I’ll check this out.. the modem could be on its way out too. I remember the contract technician as he installed Optus speaking about the modems as he gave up with the first one he tried to install. You can establish a wireless connection to the internet using your modem. $7/mth over 36 months). still nothing will connect to the internet. He used several rude words to describe the routers and said many of them come DOA. It is impossible to connect an Ethernet port to a fibre port as they are not compatible and even use totally different cables. Minimum total cost $426 (includes $99 start-up fee and modem charges if applicable) (when you pay by direct debit) Optus Internet Everyday availability Optus Broadband services are not … Cheers. Thank you for the feedback. If you have ADSL, check the line splitter (not required on NBN) connections are firm and if you have a spare one , also replace it. Until this drama started we had stellar service.... one neighborhood outage in several years..... not bad. After about 10 minutes, everything was back and working. Hope this helps. If you have either of these services and have a spare telephone cable, can you replace the existing one and see if DSL LED stays on or check the firmness of the existing connection at the wall socket - the terminations inside the socket may also need inspection. We've got an Optus modem and SIM and can see the internet through the 3G network on the connected laptop but we want to see this PC from our office wherever the laptop is but are having trouble. Optus’s 4G backup modem is called the Optus Ultra WiFi modem and works much the same as Vodafone and Telstra’s models. All lights on modem are green, excellent strength. In Setup and Configuration you can view a status of the modem connections, change name of or password for your Wi-Fi Hotspot and see the current Wi-Fi Hotspot password. Set up my modem for internet manually. For example, if your modem's lights are flashing rather than solid, it may be unable to find an internet connection, necessitating a new modem (or a call to your ISP). APN settings for popular providers Below are the APN details to enter into your device if they're not listed already. 4G Home Internet Modems like the 4G Huawei B818 are available at Optus. I doubt this is the issue, but just saying it anyways. Its just the default as it has been reset. Hi, my brother lap top is connect with my home internet.only my laptop is not connect with modem and internet.But when I turn on wireless it show the full connectivity with optus net but when I see in the network and sharing there is unidentified network.Because of that I need your help to re-connect with internet and modem. @JayceeHall if the reset doesn't work then contact technical support via livechat to seek assistance, maybe a replacement modem is the answer. Below we will consider various optus internet plans for every taste and for various purposes. Working wired connection using Ethernet cable. Like the other major telcos Optus’s NBN plans are contract-free. Supposedly NBN compatible modem not connecting to internet We had NBN 'connected' yesterday by a technician but did not receive a new modem with this order. The NBN box is showing two lights are green (power and optical) and one in orange (UNI-D 1). Learn more . And some ISP's only allow so many devices connected at once or in a lifetime. Re: Optus modem Wi-Fi light not working @newline , yes mine was the V2 that has the wifi issue, I was able to resolved it with about 5 resets. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You don’t need to choose between a great network and great value. No phone line or technician required. Optus is one of the best operators in Australia, it is a very worthy Internet provider. I have rung up and activated the sim card on arrival. In Parental Controls you can set up restrictions on connected devices' internet connection. Hi had all my devices forget the network and then reconnect with the password. Re: Wifi is connected, no internet connection Hey @AmyParker87 it'd definitely be worth having a chat with Tech Support when you get a chance and they can check if the modem has burnt out or not… Glad you are back on the air. My tech friend said that when the power went out it might have fried the modem. A7000 connecting to router but not internet Today, we got the new gigabit connection from Verizon. Sometimes it would reconnect all by itself, sometimes a router reboot would work. View your usage, get billing support and much more with the My Optus app, download it, Wifi is connected, no internet connection, Re: Wifi is connected, no internet connection. check wifi password entered on your device are still correct. Internet connection not working at first startup ... That does not matter if 9 connect and one does not. The modem in your home controls how many devices can be connected to the internet, and plugs directly into your home’s internet … Follow these easy instructions. Now, being told I have to purchase a new modem (that was part of the package) after my neighbor did not have to is not leaving me with a warm, fuzzy feeling. Overview: This article provides information on connecting wireless devices to your Optus/NETGEAR device. He once told me he had trouble with his router and Optus was right out there and replacing it, FREE. It may assist you with Optus if you have information from the Command Line Console screens using [ifconfig (if Apple)] or [ipconfig/all(if Windows)] to confirm the wireless device has an IP address, is using the Modem as the DNS Gateway for connection to the Internet and also in the same screen, [ping google.com] for any connection information. I still cannot connect. BUY A REPLACEMENT ROUTER THAT WAS PART OF THE PACKAGE? Rebooting modem has fixed this issue on many PC's and Networks I have worked on over the years. Yes the main modem/router provides me the wireless wifi for the main house with the camera & Orbi connected. Interestingly, the new modem, called the Optus Ultra WiFi Modem with 4G backup, is being offered to new and re-contracting customers who sign up to an eligible NBN plan. Modem charges $252 Optus will cover the cost of the modem if you remain connected for 36 months (i.e. Establish a wireless connection to the internet. The WAN (Internet) light on a router shows the status of the Internet connection. My neighbor turned me on to Optus and I was happy for a while. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 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